Player Welfare

abc1 Responsible Gaming — Playing Smart, Staying in Control

At abc1, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in control of their play at all times.

21+ Age Requirement
24/7 Support Access
4 Safety Tools
Free All Features

Our Commitment

Responsible Gaming at abc1

We are committed to providing a safe and fair environment for all players in Bangladesh. These six pillars form the foundation of our responsible gaming programme.

Age Verification — 21+ Only

abc1 strictly enforces a minimum age of 21 for all registered players. Every new account undergoes identity and age verification before deposits or gameplay are permitted. We do not knowingly allow anyone under 21 to access betting or casino services on our platform.

Deposit Limits

Set daily, weekly, or monthly deposit limits on your abc1 account to ensure you never spend beyond what you are comfortable with. Limits can be lowered immediately; increases take effect after a 48-hour cooling period to prevent impulsive decisions during a session.

Time-Out Periods

Need a short break? Use our time-out feature to temporarily suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, your account is locked and you will not receive any promotional communications from abc1.

Self-Exclusion

If you feel that gambling is no longer a form of entertainment and is causing harm, you can apply for self-exclusion from abc1. Self-exclusion can be requested for 6 months, 1 year, 2 years, 5 years, or permanently. Once active, self-exclusion cannot be reversed for the chosen period.

Reality Checks

Enable session reality checks to receive automatic on-screen reminders at regular intervals showing how long you have been playing and how much you have wagered. These gentle notifications help maintain awareness and encourage you to make a conscious decision about continuing your session.

24/7 Support Access

Our dedicated support team is available around the clock for any player in Bangladesh who needs help with responsible gaming tools, account restrictions, or simply wants to talk through a concern. Contact us at [email protected] at any time — we are always here to help.

Know the Signs

Recognising Problem Gambling

Problem gambling can affect anyone — regardless of income, background, or experience level. Understanding the warning signs early is the most effective way to prevent a manageable habit from becoming a serious problem.

Chasing Losses

Continuing to bet in an attempt to recover money already lost is one of the clearest signs that gambling has moved beyond entertainment. Every session should be treated as independent — past losses cannot be "recovered" through further play.

Betting Beyond Your Means

If you find yourself using money set aside for rent, bills, groceries, or essential family expenses in Bangladesh to fund gambling, this is a serious warning sign. Gambling should only ever be funded from discretionary, non-essential income.

Emotional Distress Around Gambling

Feeling anxious, irritable, or restless when not gambling, or feeling guilt and shame after a session, are emotional indicators that the activity is no longer recreational. These feelings warrant a pause and honest self-reflection.

Concealing Your Gambling

Hiding gambling activity from family members, friends, or colleagues — or lying about the amount of time or money spent — suggests that on some level you recognise the activity has become problematic.

Self-Assessment

Ask Yourself These Questions

If you answer "yes" to three or more of the following questions, we encourage you to reach out to our support team or use one of abc1's responsible gaming tools immediately.

Responsible Gaming Self-Check

1

Do you spend more money on gambling than you originally planned when you started a session?

2

Have you ever borrowed money or sold personal belongings to fund your gambling activity?

3

Do you feel restless, irritable, or anxious when you are unable to access gambling for a period of time?

4

Has gambling caused conflict with family members, friends, or your employer in the past 12 months?

5

Have you ever gambled to escape personal problems, stress, depression, or feelings of loneliness?

6

Do you find it difficult to stop gambling once you have started, even when you had planned to stop?

7

Have you ever lied to someone close to you about how much time or money you spend on gambling?

Need help? If several of these questions resonated with you, please contact our support team at [email protected] right away. You can also request immediate self-exclusion from your abc1 account settings or by emailing support directly.

Player Tools

How to Use abc1's Safety Features

Every responsible gaming tool at abc1 is completely free to use and can be activated at any time. Here is a detailed overview of each feature and how it protects you.

01
Deposit Control
Deposit Limits

Set the maximum amount you can deposit into your abc1 account over a rolling 24-hour, 7-day, or 30-day period. Your limit applies across all payment methods including bKash, Nagad, and Rocket. Lowering a limit is instant; raising it requires a 48-hour review period and a written request to support.

02
Loss Control
Loss Limits

Independently of your deposit limit, you can set a maximum loss cap for daily, weekly, or monthly periods. Once your net loss reaches the cap, your account is automatically restricted from further wagering until the period resets. This prevents significant financial loss in a single sitting.

03
Time Management
Session Time Limits

Define the maximum duration of a single gambling session. When your session reaches the set time, abc1 will display a clear notification and offer you the option to end the session. This feature helps prevent extended play driven by habit rather than conscious choice.

04
Account Suspension
Self-Exclusion

Request a full account suspension for a minimum of 6 months. During self-exclusion, your account is completely disabled, all pending withdrawals are processed to your registered payment method, and you are removed from all marketing lists. Self-exclusion cannot be reversed before the chosen period expires.

Step by Step

How to Activate a Safety Tool

All responsible gaming tools can be activated directly from your abc1 account settings panel or by contacting our support team. Follow these steps:

  • 1
    Log In to Your abc1 Account

    Visit abc1.io and sign in using your registered username and password. Ensure you are accessing the official abc1 website to protect your account security.

  • 2
    Navigate to Account Settings

    Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.

  • 3
    Select Responsible Gaming

    Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available safety tools including deposit limits, loss limits, session limits, time-out, and self-exclusion.

  • 4
    Configure Your Chosen Tool

    Select the tool you wish to activate, enter the relevant parameters (e.g., deposit limit amount in ৳, or self-exclusion duration), and confirm your choice. Protective limits activate immediately.

  • 5
    Confirmation and Support

    You will receive a confirmation email to your registered address once the tool is active. If you need assistance at any step, contact [email protected] and our team will guide you through the process.

Protecting Minors

Keeping Underage Players Safe

abc1 enforces a strict 21+ age policy at every stage of the registration process. Our commitment to preventing underage gambling extends beyond our own platform to encompass guidance for parents and guardians across Bangladesh.

Parental Controls: We strongly encourage parents and guardians to install reputable parental control software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, or mobile-level screen time restrictions can prevent minors from accessing gambling websites. abc1 is registered with major parental control filter lists, meaning our platform is automatically blocked on devices running these tools.
If you suspect underage access: If you believe a person under 21 has accessed abc1 using your device or account details, contact us immediately at [email protected]. We will investigate promptly, restrict the account, and return any deposits made to the original payment source.
Account Security Reminder: Never share your abc1 login credentials with anyone, including family members. Keep your username and password private to prevent unauthorised access by minors or other individuals in your household in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh.

Play Well

Principles of Healthy Gambling

Gambling at abc1 is designed to be a leisure activity. Following these principles helps ensure it stays that way — enjoyable, controlled, and within your means.

Set a Budget Before You Play

Decide exactly how much you are willing to spend before opening any game or placing any bet. Treat this amount as an entertainment cost — like a cinema ticket or a meal out — and accept that it may not be returned. Never exceed your pre-set budget, regardless of how a session is going.

Play for Entertainment, Not Income

Gambling outcomes are determined by randomness and probability — no strategy, system, or pattern guarantees consistent wins. Never rely on gambling as a source of income or to cover necessary expenses such as rent, food, or school fees for your family.

Understand the Odds

Every casino game and sports betting market has a built-in house edge. Return-to-player (RTP) percentages on slots and stated odds on sports markets reflect the long-term mathematical advantage of the house. Understanding this helps frame gambling as entertainment with a cost, not a reliable way to generate profit.

Take Regular Breaks

Long, uninterrupted gambling sessions impair judgement and increase the likelihood of impulsive decisions. Step away from the screen regularly, especially during live betting or extended slots sessions. abc1's reality check feature can automate these reminders if you find it difficult to pause naturally.

Keep It in Balance

Gambling should be one leisure activity among many. Maintain a balanced lifestyle that includes regular exercise, social activities, family time, and professional commitments. If gambling is consistently crowding out other enjoyable activities, treat that as an early warning sign worth addressing.

Talk About It Openly

Many people in Bangladesh feel shame or embarrassment discussing gambling-related concerns. Normalising these conversations with trusted family members or friends significantly improves outcomes. abc1's support team is also a completely confidential, judgement-free space to raise any concern about your play.

Get Help

Reach Out — We Are Here for You

If gambling is causing you stress, anxiety, financial difficulty, or relationship problems, please do not wait. Our support team at abc1 is available 24 hours a day, every day of the year — including Eid, Pohela Boishakh, and all public holidays in Bangladesh.

Email Support

Send us a message at any time. Whether you want to activate a tool, ask a question about responsible gaming, or request self-exclusion, our team responds within 24 hours — usually much sooner.

[email protected]

Live Chat

Access instant support through the abc1 live chat widget available when you are logged in to your account. Our trained support agents can help you configure responsible gaming tools, answer questions, or escalate a concern to our player welfare team immediately.

Available 24/7 In-App
Important: If you are in crisis or experiencing severe distress related to gambling, please speak to a trusted person in your life — a family member, friend, religious adviser, or community leader. abc1's support team can assist with account-level measures, but we also encourage players to seek professional counselling if gambling is seriously affecting their mental health or family life. Your wellbeing always comes first.
21+ Only — Play Responsibly

Ready to Play Safely at abc1?

Now that you understand abc1's responsible gaming tools and policies, enjoy our full range of cricket betting, casino games, and slots — always within your limits and always in control.

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